Refund and Cancellation Policy

Last updated 16 October 2026

Cancelling

You can cancel your subscription any time from your profile in the app or the billing link in your receipt email. Cancelling stops the next renewal; you keep access until the end of the period you already paid for.

Refunds

• First purchase: if Ace Coach isn't right for you, email us within 7 days of your first payment and we'll refund it in full.
• Renewals: if a renewal charged you by mistake and you haven't used Ace Coach since, email us within 7 days of the charge for a full refund.
• Problems on our side: if a fault on our side kept you from using the service, we'll refund the affected time.
• Outside these cases, payments for periods that have started are not refundable, except where the law requires.

How refunds work

Payments are processed by Dodo Payments, our merchant of record. Approved refunds go back to your original payment method, usually within 5 to 10 business days, depending on your bank. When a refund is issued, access for that period ends.

Contact

Email [email protected] with the email address on your account.